Privacy policy

1. Context

The purpose of this policy is to ensure the protection of personal information and to govern the manner in which Industries FM collects, uses, communicates, retains and destroys it or otherwise manages it. In addition, it aims to inform all interested parties on how Industries FM handles their personal information. It also covers the treatment of personal information collected by Industries FM by technological means.

2. Application and Definitions

This policy applies to Industries FM, which includes, but is not limited to, its officers, employees, consultants, volunteers, and any person who otherwise provides services on behalf of Industries FM. It also applies with respect to the Industries FM website, as well as all websites controlled and maintained by Industries FM.

It applies to all types of personal information managed by Industries FM, whether it be information about its clients, potential or actual clients, consultants, employees, members or any other person (such as visitors to its websites or others).

For the purposes of this Policy, personal Information is information about an individual that directly or indirectly identifies the individual. For example, it could be an individual’s name, address, e-mail address, telephone number, gender, banking information, health information, ethnic origin, language, etc.

Sensitive personal information is information for which there is a high reasonable expectation of privacy, e.g., health information, banking information, biometric information, sexual orientation, ethnic origin, political opinions, religious or philosophical beliefs, etc.

Generally speaking, an individual’s business or professional contact information is not personal information, for example, an individual’s name, title, address, e-mail address or business telephone number. More specifically, and for greater certainty, under the Québec Act Respecting the Protection of Personal Information in the Private Sector, and as of September 22, 2023, sections 3 (collection, use, disclosure), 4 (retention and destruction) and 6 (data security) do not apply to information of an individual relating to the performance of a function in an enterprise, such as the name, title, position, address, e-mail address and telephone number of the individual’s workplace.

These same paragraphs also do not apply to personal information that is public information by law upon the coming into force of this policy.

3. Collection, Use and Communication

Industries FM may collect different types of information for different purposes in the course of its activities. The types of information that Industries FM may collect, its use (or purpose) and the means by which the information is collected are set out in Schedule A of this policy.

Industries FM will also inform individuals, at the time of collection of personal information, of any other information collected, the purposes for which it is collected and the means of collection, in addition to other information required by law.

Industries FM applies the following general principles to the collection, use and disclosure of personal information:

Consent :

• Generally, Industries FM collects personal information directly from the individual with consent, unless an exception is provided by law. Consent may be implied in certain situations, for example, when an individual chooses to provide his or her personal information after being informed by this policy of the use and disclosure for the purposes identified in this policy (see Appendix A for more details). Thus, this Policy and the information it contains will be available to the individual at the time of collection of personal information.
• Normally, Industries FM must also obtain the consent of the individual concerned before collecting his or her personal information from third parties, before disclosing it to third parties or for any secondary use of it. However, Industries FM may act without consent in certain circumstances and under the conditions set out in the law. The main situations where Industries FM may act without consent are indicated in the relevant sections of this policy.

Collection :

• In all cases, Industries FM collects information only when it has a valid reason to do so. In addition, the collection will be limited to that which is necessary to fulfill the purpose for which it is collected.
• Please note that Industries FM’s services and programs are not intended for minors, and more generally, Industries FM does not intentionally obtain personal information about minors (in which case, the information cannot be collected from them without the consent of a parent or guardian).
• Collection from Third Parties. Industries FM may collect personal information from third parties. Unless an exception is provided by law, Industries FM will seek the consent of the individual before collecting personal information about him or her from a third party. In the event that such information is not collected directly from the individual, but from another organization, the individual may request the source of the information collected from Industries FM.

In some situations, Industries FM may also collect personal information from third parties, without the consent of the individual, if it has a substantial and legitimate interest in doing so and (a) the collection is in the individual’s best interests and it is not possible to collect it from the individual in a timely manner, or (b) if such collection is necessary to ensure the accuracy of the information

This collection through third parties may be necessary to use certain services or programs, or to otherwise do business with Industries FM. When required, Industries FM will obtain consent from the individual at the appropriate time.

Holding and Use :

• Industries FM ensures that the information it holds is current and accurate at the time it is used to make a decision about the individual.
• Industries FM may only use an individual’s personal information for the purposes identified herein or for any other purposes provided at the time of collection. If Industries FM wants to use the information for another reason or another purpose, a new consent will have to be obtained from the person concerned, which will have to be expressly obtained if it is sensitive personal information. However, in certain circumstances provided for by law, Industries FM may use the information for secondary purposes without the consent of the individual, e.g:
  • when such use is clearly for the benefit of that person;
  • when necessary to prevent or detect fraud;
  • when necessary to evaluate or improve protection and security measures.
• Limiting access. shall implement measures to limit access to personal information to those employees and individuals within its organization who have a right to know the information and for whom the information is necessary to perform their duties. Industries FM will seek the consent of the individual before granting access to any other person.

Communication :

• Generally, and unless otherwise specified in this Policy or as required by law, Industries FM will obtain the consent of the individual before disclosing personal information to a third party. In addition, where consent is required and where sensitive personal information is involved, Industries FM will obtain the individual’s express consent before disclosing the information.
• However, there are times when disclosure of personal information to third parties is necessary. For example, personal information may be disclosed to third parties without the consent of the individual in certain circumstances, including, but not limited to, the following:
  • Industries FM may disclose personal information, without consent, to a public body (such as a government) that collects it through an agent of that public body in the course of carrying out its functions or implementing a program under its control.
  • Personal information may be shared with its service providers to whom it is necessary to disclose the information without the individual’s consent. For example, these service providers may include event organizers, subcontractors of Industries FM designated to carry out mandates in programs administered by Industries FM and cloud service providers.
    In these cases, Industries FM must have written contracts with these suppliers that indicate the measures they must take to ensure the confidentiality of the personal information disclosed, that the use of this information is only for the purpose of performing the contract and that they may not retain this information after the contract has expired. In addition, these contracts must provide that suppliers must notify Industries FM’s Privacy Officer (identified in this policy) of any breach or attempted breach of confidentiality obligations regarding the personal information disclosed and must allow the Privacy Officer to conduct any audit related to such confidentiality.
  • If necessary for the purpose of concluding a commercial transaction, Industries FM may also disclose personal information, without the consent of the individual, to the other party to the transaction and subject to the conditions provided by law.
• Disclosure Outside Quebec : Personal information held by Industries FM may be disclosed outside Quebec, for example, when Industries FM uses cloud service providers whose server(s) are located outside Quebec or when Industries FM deals with subcontractors located outside the province.

Additional Information on the Technologies Used :

• Use of Cookies
  Cookies are data files that are sent to a website visitor’s computer by their web browser when they visit a website and can serve several purposes.

The websites controlled by Industries FM use cookies, in particular:

• To remember the settings and preferences of visitors, for example, for the choice of language and to allow tracking of the current session.
• For statistical purposes to know the behaviour of visitors, the content consulted and to allow the improvement of the website.

The websites controlled by Industries FM use the following types of cookies:

• Session cookies: these are temporary cookies that are kept in memory for the duration of the visit to the website only.
• Persistent cookies: these are kept on the computer until they expire and will be retrieved the next time you visit the site.

Some cookies may be disabled by default and visitors may choose to enable or disable these features when visiting Industries FM websites.

It is also possible to enable and disable the use of cookies by changing the preferences in your browser settings.

• Use of Google Analytics

Some of Industries FM’s websites use Google Analytics to enable its continuous improvement. Google Analytics is used to analyze how a visitor interacts with an Industries FM website. Google Analytics uses cookies to generate statistical reports about the behaviour of visitors to these websites and the content they view.

Information from Google Analytics will never be shared by Industries FM with third parties.

It is possible to install a browser add-on to disable Google Analytics.

• Google Analytics
• Hotjar

Industries FM also collects personal information through technological means such as web forms embedded in a website controlled by Industries FM (e.g., its contact form, membership application form, newsletter and seminar registration form), questionnaires available online on its platforms and applications, and other platforms or form tools (e.g., Microsoft Forms).

If Industries FM collects personal information by offering a technology product or service that has privacy settings, Industries FM shall ensure that those settings provide the highest level of privacy by default (cookies are not covered).

4. Retention and Destruction of Personal Information

Unless a minimum retention period is required by applicable law or regulation, Industries FM shall retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected.

Personal information used by Industries FM to make a decision about an individual must be retained for a period of at least one year after the decision is made, or up to seven years after the end of the fiscal year in which the decision was made if the decision has tax implications, for example, the circumstances of a termination of employment.

At the end of the retention period or when the personal information is no longer needed,

1. to destroy them; or
2. anonymize it (i.e., it is no longer irreversibly identifiable with the individual and cannot be linked to the personal information) for a meaningful and legitimate purpose.

The destruction of information by Industries FM must be done in a secure manner to ensure the protection of this information.

This section may be supplemented by any policy or procedure adopted by Industries FM regarding the retention and destruction of personal information, if any. Please contact Industries FM’s Privacy Officer (identified in this policy) for further information.

5. Industries FM’s Responsibilities

Industries FM is generally responsible for the protection of the personal information it holds.

Industries FM’s Privacy Officer is the Director of Operations of the organization. The Privacy Officer is generally responsible for ensuring compliance with applicable privacy legislation. The Privacy Officer is responsible for approving policies and practices governing the governance of personal information. In particular, this individual is responsible for implementing this policy and ensuring that it is known, understood and followed. In the event that the Privacy Officer is absent or unable to act, the President of Industries FM will assume the duties of the Privacy Officer.

Industries FM staff members who have access to personal information or are otherwise involved in the management of personal information must ensure its protection and respect this policy.

The roles and responsibilities of Industries FM employees throughout the life cycle of personal information may be specified by any other Industries FM policy in this regard, if any.

6. Data Security

Industries FM is committed to implementing reasonable security measures to protect the personal information under its control. The safeguards in place are appropriate to the purpose, amount, distribution, medium and sensitivity of the information. This means that information that may be considered sensitive (as defined in Section 2) will require enhanced security safeguards and protection. In particular, and in accordance with what was mentioned above regarding limited access to personal information, Industries FM must put in place the necessary measures to impose constraints on the rights of use of its information systems so that only employees who need to have access to it are authorized to access it.

7. Rights of Access, Rectification and Withdrawal of Consent

To exercise his or her rights of access, rectification or withdrawal of consent, the person concerned must submit a written request to this effect to the Privacy Officer of Industries FM, at the e-mail address indicated in the following section.

Subject to certain legal restrictions, individuals may request access to and correction of their personal information held by Industries FM if it is inaccurate, incomplete or misleading. They may also request that the dissemination of their personal information be stopped or that any hyperlink attached to their name allowing access to this information by a technological means be de-indexed, when the dissemination of this information contravenes the law or a court order. They may do the same, or require that the hyperlink to the information be re-indexed, where certain statutory conditions are met.

Industries FM’s Privacy Officer shall respond in writing to such requests within 30 days of receipt of the request. Reasons must be given for any refusal and the legal provision justifying the refusal. In these cases, the response must indicate the remedies available under the law and the time limit for exercising them. The official shall assist the applicant in understanding the denial if necessary.

Subject to applicable legal and contractual restrictions, individuals may withdraw their consent to the disclosure or use of the information collected.

They may also ask Industries FM what personal information is collected from them, what categories of people at Industries FM have access to it, and how long it is kept.

8. Complaint Handling Process

Reception

Any person who wishes to make a complaint regarding the application of this policy or, more generally, regarding the protection of his or her personal information by Industries FM, must do so in writing to the person responsible for the protection of personal information at Industries FM, at the email address indicated in the following section.

The individual will be asked to provide his or her name, contact information, including a telephone number, and the subject matter and reasons for the complaint in sufficient detail to allow Industries FM to assess the complaint. If the complaint is not specific enough, the Privacy Officer may request any additional information that he or she deems necessary to assess the complaint.

Treatment

Industries FM is committed to treating all complaints received in a confidential manner.

Within 30 days of receipt of the complaint or receipt of any additional information deemed necessary and required by Industries FM’s Privacy Officer to process the complaint, the Privacy Officer shall assess the complaint and provide a written response, with reasons, to the complainant by e-mail. The purpose of this assessment will be to determine whether Industries FM’s handling of personal information is in compliance with this policy, any other policies and practices in place within the organization, and applicable legislation or regulations.
If the complaint cannot be processed within this time frame, the complainant shall be informed of the reasons for the extension, the status of the complaint and the reasonable time required to provide a final response.

Industries FM is required to maintain a separate file for each complaint received. Each file contains the complaint, the analysis and documentation supporting its assessment, and the response sent to the person who filed the complaint.

You may also file a complaint with the Commission d’accès à l’information du Québec or any other privacy oversight body responsible for the application of the law concerned by the subject of the complaint.

However, Industries FM invites any interested person to first contact its Privacy Officer and wait for the end of the treatment process by Industries FM.

9. Approval

This policy is approved by Industries FM’s Privacy Officer, whose business contact information is as follows:

Privacy Officer :

Alain Carrier
Manager / Owner of Industries FM
514-899-0990
info@prestigecharlevoix.com

If you have any requests, questions or comments regarding this policy, please contact the person in charge by e-mail.

10. Publication and Modifications

This policy is published on Industries FM’s website, as well as on all websites controlled and maintained by Industries FM, to which this policy applies, with respect to the personal information collected therein. This policy is also disseminated by any means appropriate to reach the persons concerned.

Industries FM shall also do the same for all changes to this policy, which shall also be notified to the affected individuals.

*Notes: Please note that the use of the masculine gender is intended to lighten this policy and make it easier to read.

Table of Versions and Changes :

VersionEffective DateChanges Since the Last Version

1.0	September 07, 2023	N/A – First version

Appendix A

The following is a non-exhaustive list of the types of information that Industries FM may collect, its use, or purpose, and the means by which it is collected. This includes, but is not limited to, the following.

Please note that most of the personal information managed by Industries FM is the personal information of employees, job applicants and consultants. For the other categories of individuals listed in the table below, the information provided is, in the majority of cases, professional or business information (see section 2 on business contact information). Note that in the majority of cases, Industries FM also collects the individual’s professional title/function, the name of the organization and/or the address of the organization (see section 2 on professional contact information).

Relationship with Industries FM, Services, Program, etcType of Personal InformationEnd of collection / UsesHow to Collect Information (Means)

	Either of these information, when necessary:	Used for:	May be collected
Client	Name Email Phone		By means of a form on the website.